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​Terms and conditions of the Sophy online store


1. General

The subject operating conditions of the company's online store (hereinafter also "Terms of operation") refer to sales via the website (hereinafter "Online store" / "company"), which is managed and owned by Janja Kalčič s.p. Rakovnik 22, 8232 Šentrupert, registration number: 8890099000, VAT ID number: 16660587 (hereinafter "the company").

These Terms of Business determine the operation of the company's online store -, the rights and obligations of the user or the customer and the company, and regulate the business relationship between the company and the customer. A buyer is any natural person of legal age, identified and registered with the data from the completed electronic order. The company sells its products in the Online Store only to natural persons who buy and use the products for purposes outside of professional and/or gainful activity and not for further commercial sale. In this part, the provisions of the Consumer Protection Act, the Personal Data Protection Act, the Electronic Market Act and other relevant legislation apply. Different or additional conditions of sale may be agreed upon in a separate contract.

In the event of a purchase by a legal entity, the subject Terms of Business shall not apply, but the terms of the respective sales contract concluded between the company and the legal entity shall be applied.

The user or buyer is bound by the Terms of Business, which are valid at the time the online order is submitted. When confirming the purchase, the buyer also confirms the subject Terms of Business, which means that the buyer has completely, unconditionally and completely accepted the subject terms and confirmed their understanding. Any condition expressed by the buyer during the ordering process has no legal effects for the company.

The company reserves the right to change the content of the Terms of Business without prior announcement or warning and with the tracking of changes to the terms enabled on the company's website.

2. Customer registration

The customer or buyer can properly register in the Online Store before placing an order.

Registration is automated by connecting a Google or Facebook account.

The buyer guarantees the accuracy and truthfulness of the data entered in the electronic registration form and is responsible for incorrect, untrue or fabricated data. The company reserves the right to assert claims for damages in the event of errors, abuses or violations by the buyer.

3. Offer of products in the Online Store and prices

Due to the nature of online business, the range of products in the Online Store is updated and changed frequently and quickly. As a rule, the Online Shop offers products that are in stock. In the event that the product is no longer in stock, the company will inform the user (buyer) about this and cancel the order and return any funds already paid to the buyer.

The product delivery deadline is 14 working days for delivery to addresses in Slovenia. The delivery dates are informative and do not bind the company. In any case, exceeding the delivery deadline does not mean causing damage to the buyer, the buyer's right to pay interest or the possibility of canceling the order in progress. If the delivery time of the product is very long and the buyer does not want to wait or no other agreement is possible, non-deliverable products are canceled from the order, and in this case the Company will return any funds already paid to the customer.

Delivery will be provided by mail or by delivery to the address specified in the order. By confirming the order, the buyer guarantees that he will pick up the shipment within the delivery deadline, otherwise he is obliged to reimburse the Online Store for all costs and damages incurred as a result of not picking up the shipment.

The online price applies to purchases via the Online Store. All prices are valid at the time of placing the order and do not have a predetermined validity, so they are valid only until they are changed each time.

The company does its best to ensure that the information published in the Online Store is up-to-date and correct. However, the characteristics of the items, the delivery time or the price may change so quickly during the processing of the order that the company fails to update the information on the websites. In such a case, the company will notify the customer of the changes and enable him to withdraw from the order or exchange the ordered item or offer a mutually acceptable solution.

All prices in the Online Store are expressed in EURO currency. The calculation and amount of VAT and any other taxes is indicated with the order and on the invoice.


4. Coupon - discount code

When ordering goods, an input field for a coupon is available in the basket. Enter the coupon password in the field and click on the "Enter promotional code" button.

Coupon or the discount code brings various advantages when purchasing through the Online Store and is limited in time. You can find an active discount code in advertising messages, in our e-mail newsletters and other media. In the event that the customer uses a discount code, but later cancels the order with the used code of his own free will, he is no longer entitled to a new benefit from this code. A discount code is usually a one-time code, which means you can only use it once.

5. Purchase process

Select a product in the online store and add it to the cart by clicking the "Add to cart" button. In the basket, you can see the list of selected products, change the quantity or remove the product from the basket. The products you have added to your basket will remain there until the order is completed or you will not remove the products from the basket.

When you have the products you want to order in your basket, click on the "Checkout" button.

In the next step, you will enter/review the contact data for delivery, choose the delivery method and choose the payment method. On this step, existing or already registered users can check the already entered contact information and select payment and delivery method.

The company allows the user the following payment methods for purchasing products from the Online Store:

By card payment;


When placing an order, the user selects the shipping method, for which the displayed shipping costs are charged. The shipping costs are shown next to the possible method of sending the product in the Online Store for each product from the Online Store.

This is followed by a review and confirmation of the order by the Online Store user. Please check the entered data and the order. If you agree with the entered data and the Terms of Business, read and confirm the Terms of Business (by clicking to mark the boxes) and place the order by clicking on the "Buy Now" button.

After placing the order, you will receive a notification by e-mail that the order has been accepted, the content of the order is also indicated. Electronic notifications will be sent to the customer when the status of the order changes and for the purposes of fulfilling contractual obligations.

6. Purchase Agreement

The sales contract between the company and the buyer is concluded at the moment when the company confirms the submitted electronic order and sends the buyer an electronic message confirming his order. From this moment, all prices, delivery information and other conditions are fixed and binding for both the company and the customer.
The company also sends an invoice to the customer upon or after delivery of the ordered products. The price and all costs related to the purchase are detailed on the invoice. The buyer is obliged to check the correctness of the information on the invoice and to notify the company of any errors within eight days of receipt. We do not take into account objections made later regarding the correctness of the issued invoices.

7. The consumer's right to withdraw from the contract, return products

In accordance with the provisions of the Consumer Protection Act, the buyer has the right to notify the provider within 14 days of taking over the goods that he withdraws from the contract, without having to give a reason for his decision. The withdrawal period expires within 14 days from the day when the buyer acquires physical possession of the goods or acquires them on behalf of the buyer by a third party other than the carrier and designated by the buyer for this purpose.

In order to exercise the right to withdraw, the buyer must notify the company (e-mail address: of his decision to withdraw from this contract with an unequivocal statement, namely by letter sent by post (Sophy, Ravbarjeva 12, 1000 Ljubljana) or electronically mail (

In order for the deadline for withdrawing from the contract to be taken into account, it is sufficient that the notification regarding the exercise of the consumer's right to withdraw from the contract is sent before the expiry of the withdrawal period from the sales contract.

Effects of withdrawal from the contract

If the buyer withdraws from the purchase contract, the Online Store will reimburse him without undue delay and in any case no later than 14 days from the date of receipt of the notice of withdrawal from the contract for all payments received for the ordered goods (excluding delivery costs). Such reimbursement is made by the company using the same means of payment as was used for the original transaction, unless expressly agreed otherwise; in no case shall the buyer/consumer bear any costs as a result of this reimbursement. The online store can withhold payment until it receives the returned goods.

The buyer returns the goods without undue delay and in any case no later than 14 days from the day on which he notified the company of withdrawal from the contract, and the return must be made in a way that ensures the safe return of the products in the same way as they were sent to the buyer . The deadline is considered if the buyer sends the goods back before the end of the 14-day period. The direct costs of returning the goods are borne by the consumer.

The buyer may not use the goods unhindered until withdrawal from the contract. The consumer may inspect and test the goods to the extent necessary to determine the actual condition. Testing goods that deviate from the above is considered as using the goods, which means that the consumer thereby loses the right to withdraw from the contract.

The buyer must return the goods to the address: Ravbarjeva 12, 1000 Ljubljana, Slovenia. The company is not responsible for damage or loss of products during the return.

8. Security of purchase and personal data

The company uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments via the Internet and secure purchase process in the Online Store with protection against abuse.

The customer is also responsible for security by ensuring secure access to their user data and passwords, as well as adequate software and anti-virus protection for their computer.

The buyer guarantees the accuracy and truthfulness of all provided data.
Information regarding the protection of personal data is available in the "Personal data protection policy".

9. Treatment of damaged shipments

The company is not responsible for cases of physical damage, destruction or loss of the shipment from the moment of delivery of the ordered products to the post office/courier, as well as if the contents of the shipment are missing or if the shipment shows signs of being opened. In the above cases, the buyer must initiate a complaint procedure with the supplier of the shipment (Post of Slovenia or courier service) and fill out and sign a record of the damaged shipment with the supplier of the shipment.

10. Material errors

The company's responsibility for a product defect applies only to products with a hidden defect that was not visible to the customer when receiving the product. A product is considered to have a real defect when: the product does not have the properties necessary for its normal use; the product does not have properties and features that have been expressly or tacitly agreed or prescribed; the seller has delivered a product that does not match the sample or model, unless the sample or model was shown only for the purpose of notification (symbolically). The buyer must notify us of any real defect together with a precise description of it and at his own expense within the statutory period. The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered. The consumer must accurately describe the defect in the defect notification and allow the seller to inspect the item.

The right to assert factual errors is more precisely regulated by the provisions of the Consumer Protection Act.

The possibility of returning or exchanging the product does not apply to products damaged during transport, for which the buyer is obliged to confront the carrier upon receiving the product, damage to products due to negligent behavior of the buyer or due to non-observance of the instructions for use or due to unusual use of the product.

A product defect must be notified to the address: Ravbarjeva 12, 1000 Ljubljana, Slovenia. When returning the product, the buyer must also attach a copy of the invoice. The product is returned at the buyer's expense. Based on the inspection of the product, the company determines the validity of the complaint and decides on the replacement or repair of the product. In the event of an identified actual defect in the product, for which the company is responsible and the need to repair or replace the product is identified, the cost of returning the product to the company will also be reimbursed to the buyer.

11. Warranty

​The warranty is valid for one year from the date of purchase.
The warranty does not cover the natural aging of jewelry (scratched jewelry, color change) and possible mechanical damage caused by improper wear (bumps, dents, crushed parts, ...)
Complaints are considered upon presentation of the purchase receipt.

12. Complaints and Disputes

The company complies with applicable consumer protection legislation and has an effective complaint handling system in place.

In case of problems, the user (buyer) can call tel.: 040 575 147 or send a complaint by e-mail to the address: The appeal process is confidential.

We will try to resolve any complaint as soon as possible and inform you about the procedure.

If it is not possible to resolve your complaint amicably, the court of general local jurisdiction or the court in the area of ​​which the buyer-consumer has a permanent or temporary residence has jurisdiction over all related disputes.

In accordance with the third paragraph of Article 32 of the ZIsRPS, the company informs website visitors and potential and existing customers who have consumer status in the sense of the first paragraph of Article 4 of the Act on Out-of-Court Resolution of Consumer Disputes (ZIsRPS) that it does not recognize any IRPS provider as competent for the resolution of a consumer dispute, which the consumer can initiate in accordance with this law, which means that any disputes, in the event that the parties fail to resolve them amicably, are resolved before the competent court.

In the following, the provider publishes a link to the European Commission platform for the online resolution of consumer disputes (click on the SRPS platform link).

13. Governing Law

These Terms of Business and all disputes between the company and the user of the Online Store (buyer) are governed by Slovenian law. The provisions of the Code of Obligations, the Act on Electronic Business on the Market, the Act on the Protection of Personal Data and the Act on Consumer Protection apply mutatis mutandis to all relationships and rights and obligations not regulated by these Terms and Conditions.

Cookie policy
This notice is given in accordance with the Electronic Communications Act (ZEKom-2), which regulates the rules regarding the use of cookies and similar technologies for storing data or gaining access to data stored on the user's computer, smartphone or other device.

Notice on the use of cookies
To make it easier for you to use our website and make it more enjoyable, we use "cookies".

What are cookies?
Cookies are small data files that are stored on the user's device when visiting and using the website, with which the user accesses the website. When visiting the website again, the provider can access the data on the user's device that has been collected with the help of cookies.

With the help of cookies, Sophy ensures a better and more user-friendly and personalized website operation and display, and at the same time, cookies help it analyze users, record visits (statistical purposes) and for more effective advertising.

Cookies, or the data collected with their help, do not in themselves allow identification of the user in terms of the legislation on the protection of personal data, since it is not possible to determine which specific person it is.

Cookies usually contain:

the name of the server from which the cookie was sent,

lifetime of the cookie,

value, which is usually some randomly generated unique number.

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